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Apple Watch Cellular Problems

3: Seeker

Apple Watch 4 is brilliant. As is IPhone Xsmax

if you keep the two together all works fine

However, try using the watch on its own, using cellular, then this is where your problems will start.

Apple have designed wonderful tools,why can’t Vodaphone get them to work ?

 

Not one of the telephone advisors for Vodaphone, nor Vodaphone store employees has any idea about how to set up the Apple Watch series 4 to run off cellular.

 

Instead of coming clean, admitting they have no useful training, I was met with one fob off after another.

 

Examples.

 

“We will send a code through the post to activate the cellular watch” - nonsense ! Wait a week and find no “scratch off” card has arrived ! 

 

“You will have to back to the store to correct wrong inputting”. Why ?

 

So I go to the store ( 2nd time), staff have no idea what to do. They get onto the “chat line”, and tell me I must wait to sort it out ! Why ? 

 

I leave telling them to phone phone me on my mobile. I wait. Same story. They have now sent an “internal” message to another department and this will take another 72hrs ( but only when Monday comes as nobody from that dept works weekends !

 

My interpretation of all this is the staff have had no training.

 

This I can understand. But fobbing customers off with things like a ‘scratch card” in the post, or “you will have to go the store” is not acceptable.

 

 

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14 REPLIES 14
Moderator

@Slim1234 I believe I've posted a message to you via another thread. For monitoring purposes, please can you ensure all responses are on the one thread for clarity.

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1: Seeker

I know how you feel. The watch is great but Vodafone have no idea how to fix sim connection issues. I’ve had various escalated technical teams supposedly looking at the issue. SLAs missed and just made up advice. Today I was told to go to a store - apparently they had done miracle fix. They just googled the problem! Guess what, no fix. 

 

Frankly I’ve given up - the watch is likely to go back. I really don’t think Vodafone should have advertised a product they can’t fix. It took 4 weeks to get the watch and it has been 2 weeks of trying to resolve.

 

in my case I constanly get ‘no sim, no connection’. If anyone has any ideas how to fix then please reply. If I fix it ( although I plan to return it at weekend) I’ll let Vodafone know too.

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3: Seeker

Apple launched a great product but the carrier’s ability to role it out is flawed. 

A contract exists to supply goods and services, and if this cannot be honoured then compensation or refund is needed.

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3: Seeker

Contact customer support tell them you are leaving - it was the only thing that worked for me

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Administrator

@orkan101 I'm sorry to see you're still having trouble with connecting your Apple Watch. If you'd like us to take a look, please contact us using the link in my private message 🙂 

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3: Seeker

Hello I’ve been with Vodafone since 29 September 2018 I purchased a 20gb sim only plan and also took out a contract for my Apple Watch. A few days later they connected my phone but were having problems connecting my watch they said they couldn’t connect the data plan up to the watch on the 11th of October I was told by a agent i needed to upgrade my plan from 20gb to 30gb as it was not compatible with the watch so I agreed the problem was still not sorted today is the 15th of November I have made over 40 calls to Vodafone explaining my issues but nothing ever gets sorted. I have been told many times someone from higher technical team will phone me no one ever has, I have also been in touch with complaints they said they will be in touch but they haven’t I have done everything Vodafone has said but they have provided me the worst services ever I want to leave. In the start I was also having problems with my main phone line calls we’re being failed people could not reach me dead line tone once again weeks later was told need to change SIM card so I did was still having same problems.

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2: Seeker

@Mehboob wrote:

also having problems with my main phone line calls we’re being failed people could not reach me dead line tone once again weeks later was told need to change SIM card so I did was still having same problems.


Can confirm that these are know issues with a failed attempt to add watch service.

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Administrator

@Mehboob I'm sorry to hear about the issues you've had with calls failing and your Apple Watch. It's certainly not the experience we'd expect you to have and we'd love to have a look into your account and get you up and running. So we're able to do so, please get in touch using the link in my private message

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1: Seeker

Hi 

i have same issue says no sim and no network after activated on network. Called  Vodafone so many times. They can’t fix it and going one to another advisor. 

Just read your forum. So thought you might help how to fix. 

Please advise 

thanks

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3: Seeker

Hello yes finally both my iPhone XS Max and Apple Watch series 3 are now working perfectly without any problems. After making around 50 phone calls to Vodafone over around 3 months I never got anywhere so I decided to call Vodafone head office well they said it’s the directors office. After ringing the directors office I spoke to a lovely lady by the name of Irum who took a few day and sorted out my problems just before Christmas.

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Administrator

@Nayan0014 It's a shame to see your Apple Watch isn't pairing correctly with your iPhone. As we'll need to access your account to look into this, please get in touch using the link in my private message

A member of our team will then be in touch to help out further. 

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3: Seeker

I have the Apple Watch and it worked fine with my iPhone 7z

 

I received the iPhone XS and since then I have been able to have any cellular connectivity . I have spent over ten hours on the phone to Vodafone and been in store three times when they have tried to sort it out . They relaxed the watch last Thursday and told me it was now properly connected yet not only isn’t it but now my phone will not receive ANY incoming landline calls at all they go to voice mail ! 

 

Another 65 minutes on phone today and they tell me they will call back on Tuesday ! I’ve been with Vodafone over 20 years and until now have never had a problem with them . But on S contract costing £114 a month this service is disgusting . I am going to cancel my contract as I am entitled to do next week unless this is finally sorted . 

 

Over the years I’ve recommended Vodafone to many people now I will be telling them this story , friendly but incompetent service with products they cannot get to work. A work colleague is with ee who seem to be able to connect the Apple Watch with no problems . 

 

I Hope someone from Vodafone reads this and contacts me I am at my wits end with them 

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3: Seeker

I have similar problems , Vodafone seem unable to provide Apple Watch with cellular connnectivty at al . I’m giving them one last chance or they will lose a customer who had been with them twenty plus years !

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Moderator

@Matthew843 - I’m disappointed to hear it’s taking so long to set up your Apple Watch. We can check this. Please send us your details by following the instructions in this private message.

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