So on the 29th Jan I called to get PAC codes and leave Vodafone on both my existing contracts on my account that I've had for many years.
Stupidly I allowed myself to be pursuaded to stay and was offered a discounted switch on both numbers to sim only. One number switched immediately (according to myvodafone) but to a plan different to that I had been promised, the other number didn't change and remained on my old (and totally unsuitable and expensive) tariff running up excess data charges.
7 Days of daily calls with hold times of up to 50 minutes each, multiple promises of resolution, calls backs and management escalation and I'm no further forward. I've now received 8 seperate and new order texts, 2 other order emails but nothing changes and my old plan remains. I've been promised call backs, managers to get involved and every single promise from Vodafone has been broken as I bounce between various teams such as incoming/outgoing, loyalty and returns. Yesterday I was specifically told the issue had been resolved with full management escalation and the agent promised me a call back to check all was resolved at 11am this morning.
Needless to say, no phone call and the issue remains. Another 50 minutes spent today, the specific promise of an urgent manager call back and an hour or two later I'm still waiting.
Did I miss something obvious about dealing with this company or are they simply not interested in retaining customers and/or staying in business? Sad really because I recall a time when they were pretty switched on with their customer service.
Life is too short for this, 8 calls and about 4 hours of on hold time just to get a sim is a complete joke. This is absolutely disgusting, customer service it isn't!
Any advice would surely be appreciated, this is for my wife and son's phones. My own mobiles are on Giff Gaff and EE and their customer service organisation appears to soar like eagles when compared to these turkeys
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