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I have an issue with my Pay Monthly account - in April, I added a Galaxy Watch to the account on the OneNumber service. My memory is hazy, but there was a a technical issue which meant that two contracts were setup (and subsequently billed) for one device. I am very sure I spoke to someone at Vodafone at the time (not sure if chat or phone) who resolved the matter and reassured me it would all be resolved.
Speaking to someone at Vodafone appears to be nigh on impossible. I've used the chat feature on the website but I was (quite rudely) told I had caused the error, I'm outside the 14 day cooling off period and that it was tough. On the first chat, the guy ended the conversation before I had chance to reply. Second time round, I was sent off to join the queue for the disconnections department which I had to leave after sitting around for 40 minutes. I just want to speak to someone, preferably in the UK, who can look at the issue, properly understand the matter, investigate if required, resolve the problem and refund the overcharges.
I don't think it's too much to ask of a company I spend £60 a month with but it appears quite difficult. Does anyone have any suggestions how I might move forward with this?
Solved! Go to best answer.
Just to add further support to Ann's suggestion.
The matter was swiftly resolved this morning via Twitter. No fuss, a common sense approach and a swift resolution to the issue including monies owed being refunded on my next bill.
Whilst I was far from impressed over the weekend with Vodafone's customer service experience, today, I am now a lot happier with them.
Great to hear your most recent experience with our Social Media Team was helpful! If you need anything in the future, you know where to find us 😊