Bill payments

[Kezza1]

I paid my bill but on the app it says I ow 90odd pounds and the app won't let me do live chat as it never lets me log in to anything as it says nothing is recognised. What do I do

[BandOfBrothers]

Your payment maybe catching up to be reflected on your account @Kezza1

Did you pay by Direct Debit or via manual payment may i ask ?

Could you try using Live Chat via a tablet / Laptop etc ?

Alternatively Customer Services on 191 will be able to log into your Account and check. 

[Kezza1]

I paid it on the 1st of the month via phone I will be calling today to see wat is said so I shall put on here wat is said. 

Its just my luck really as iv had nothing but problems with my account since day 1. 

[John]

@Kezza1 I'm sorry to hear you've been receiving some issues.

I've sent you a private message with more information on how you can get in touch with our dedicated team.

They'll be able to check if they've received your most recent payment - they'll also be able to help with accessing your account, as well as any other queries you may have.