main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal
Menu Toggle

Welcome to Vodafone Community

Pay monthly

Calling a UK mobile abroad

SOLVED
View solved solution
Highlighted
2: Seeker

How much does it cost to call a UK mobile that's in France on pay monthly please?

View more options
1 ACCEPTED SOLUTION

Accepted Solutions
16: Advanced member

Hi there, it'd cost whatever you'd pay to call that mobile if it was here in the UK (so if you get free minutes, it'd come out of those). Calling any UK mobile is charged the same irrespective of where in  the world the person is at the time. It's them who would pick up roaming charges if appropriate. 

The good news though in this case is that as of June, all networks no longer charge for roaming whilst in Europe so the person in France recieving your call would do so for free.

View more options
19 REPLIES
16: Advanced member

Hi there, it'd cost whatever you'd pay to call that mobile if it was here in the UK (so if you get free minutes, it'd come out of those). Calling any UK mobile is charged the same irrespective of where in  the world the person is at the time. It's them who would pick up roaming charges if appropriate. 

The good news though in this case is that as of June, all networks no longer charge for roaming whilst in Europe so the person in France recieving your call would do so for free.

View more options
2: Seeker

Thank you so much! My teenage son decided to call a friend who is on holiday in France and I was worried I was going to be landed with a big bill!!

View more options
16: Advanced member

You're more than welcome and I'm happy to have put your mind at rest

You enjoy your night :smileyhappy:

View more options
4: Newbie

Wow - I just did a webchat to two different Vodafone reps..

I asked them both if it would cost my daughter in the UK with a UK Vodafone Monthly contract to phone here friends UK mobile whilst her friend is in Spain.

Both agents told me it would cost my daughter International Rates!!

I referred the 2nd guy to this post - and then he double checked as said it would be part of her allowance....

 

Worrying!

 

 

View more options
17: Community Champion

Very worrying and quite pathetic.

 

The charge is based on the nationality of the number being called. You can call a UK number as part of your inclusive allowances or normal call rates no matter where in the world the phone is physically located.

 

Conversely, calling a foreign number from the UK invokes international call rates even if the phone is physically in the UK.

Jeffkinn_Sig.png

View more options
2: Seeker

I was just told catagorically by a Vodafone customer services agent that  that If I wanted to call a UK mobile from my UK mobile while they were roaming and I was in the UK it would be charged as international call rate.  I argued it over and over and was told that I was not correct.

 

I was told I needed to pay the £3 per month in order to do this for 100 international minutes!!

 

I argued hard but I kept getting the same reply.

 

CAN SOMEONE OFFICIAL FROM VODAFONE PLEASE CONFIRM OR DENY THIS?


jeffkinn wrote:

Very worrying and quite pathetic.

 

The charge is based on the nationality of the number being called. You can call a UK number as part of your inclusive allowances or normal call rates no matter where in the world the phone is physically located.

 

Conversely, calling a foreign number from the UK invokes international call rates even if the phone is physically in the UK.


 

View more options
  • Find other posts tagged with:
17: Community Champion
Absolutely pathetic and ridiculous that people are still being told this nonsense. It is categorically untrue but I’ll endeavour to get a member of the social media team to come to the thread and post on here.

Jeffkinn_Sig.png

View more options
Moderator

I'm sorry to hear you were given this misinformation @chrisgaia 

When you're in the UK and are calling a UK number that's abroad, you won't pay any extra charges. You can find confirmation of this on our website here.

If there's anything else we can help with, please don't hesitate to let us know and we'll be happy to assist further.

View more options
1: Seeker

You have to be careful though.  Sting in the tail is if you call a mobile abroad from uk which is not uk based, i.e. If you are calling friends in Ireland or anywhere in eu from uk mobiles you are charged international call rates, in my case £48 for call to Ireland.  This is a rip off with no reasonable explanation.  Had I made the same call from Spain to,Ireland with my uk mobile it would have come out of my minutes.  Seems phone companies here have decided uk not part of eu!

View more options
17: Community Champion
EU regulations relate to roaming costs only and not domestic call costs. This leads to the anachronism of calls from the U.K. to Europe being more expensive than calls outside of the U.K. in Europe.

Jeffkinn_Sig.png

View more options
1: Seeker

Thanks jeffkin but that still does not compute with me.  I was also offered the solution of 100 minutes for £3 per month not To incur charges if calling a non uk based mobile in Europe.   

 

My point is no one has adequately explained to me how it is be possible for me to call my family in Ireland from Spain (as I did in October) and not incur any charges but when I called from uk to same number I was charged £48!   What is the explanation for that?   My assumption (and I Asked for clarification when tAking out contract) would all calls be included in minute allowance if within Europe and was told an unequivocal yes.  Since uk is within Europe why the international charge

View more options
17: Community Champion

I've given you the explanation. Under EU rules roaming costs in Europe are abolished.

 

Those rules don't apply when you are not roaming and using your domestic normal network. It isn't to do with geography but the home location of the phone contract.

Jeffkinn_Sig.png

View more options
4: Newbie

Basically, Vodafone and other providers just want to make the maximum ripoff profit they can from you - until legislation prevents them from doing so.

After all, before the EU legislation they were charging ridiculous ripoff prices for roaming and then suddenly when the new EU legislation kicks they just had to stop

View more options
1: Seeker

Jeffkinn

 

thanks.   You sound irritated so apologies if I a man not grasping this concept.

 

does that mean that if my sister in law calls me from Ireland she will be charged an international call by her Vodafone Ireland provider as she would not be roaming.  Is it similar for all eu countries - they will be charged international call charges if calling from home.

View more options
17: Community Champion

That's the cynical way of looking at it. The other way is not to expect a service for nothing when the network is spending billions of pounds across Europe building the networks that we all take for granted.

Jeffkinn_Sig.png

View more options
17: Community Champion

Megan42 wrote:

Jeffkinn

 

thanks.   You sound irritated so apologies if I a man not grasping this concept.

 

Sorry - not irritated. I can't say if gthe same charging structure exists in other countries but probably yes.


 

Jeffkinn_Sig.png

View more options
17: Community Champion

Megan42 wrote:

Jeffkinn

 

does that mean that if my sister in law calls me from Ireland she will be charged an international call by her Vodafone Ireland provider as she would not be roaming.  Is it similar for all eu countries - they will be charged international call charges if calling from home.


This is from the Vodafone Ireland website:

 

  • Access to unlimited calls and texts home and within the country you're visiting plus your home data and international allowance when travelling in 32 European destinations, at no extra charge. 
    Plus access to unlimited calls and texts home and within the country you're visiting plus your home data allowance when you travel to USA or Canada for €2.99 a day and Rest of the World destinations for €4.99 a day.

The same references to travelling and within the country you're visiting.

 

 

Jeffkinn_Sig.png

View more options
4: Newbie

Not getting it for nothing.

 

Paying £40 a month line rental is not nothing. 

 

How are they suddenly able to do something for 'free' once the EU legislation passed - which once cost an arm and a leg?

 

All the networks and infrastructure already exist - and yes they are spending money improving it, but, If the local user can get calls included within his monthly call allowance, why can you not get it for free or a nominal cost when calling from abroad. If they can do it when roaming for free then why does it suddenly cost a ridiculous amount when not roaming? Are they suddenly using some other super duper advance technology which is costing them 'billions'?

Just another way of milking the customer... ridiculous. I remember getting an email which made it sound like Vodafone were suddenly being incredibly generous and giving me free EU roaming - not that they were forced to do so by the EU - after years of ripping us of.

View more options
17: Community Champion

Vodafone has borrowed in excess of €40n BILLION euros, as well as re-investing billion of its profits, to create that network you think already exists and has little or no cost. They pay €1 billion a year in interest alone.

 

There is no sudden increase in costs when calling abroad. The costs of international calling has not been removed as they have when roaming. I agree that it's a policy that doesn't seem to make sense. It's been mentioned on this forum many times.

Jeffkinn_Sig.png

View more options