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Calling a UK mobile abroad

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2: Seeker

How much does it cost to call a UK mobile that's in France on pay monthly please?

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16: Advanced member

Hi there, it'd cost whatever you'd pay to call that mobile if it was here in the UK (so if you get free minutes, it'd come out of those). Calling any UK mobile is charged the same irrespective of where in  the world the person is at the time. It's them who would pick up roaming charges if appropriate. 

The good news though in this case is that as of June, all networks no longer charge for roaming whilst in Europe so the person in France recieving your call would do so for free.

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8 REPLIES
16: Advanced member

Hi there, it'd cost whatever you'd pay to call that mobile if it was here in the UK (so if you get free minutes, it'd come out of those). Calling any UK mobile is charged the same irrespective of where in  the world the person is at the time. It's them who would pick up roaming charges if appropriate. 

The good news though in this case is that as of June, all networks no longer charge for roaming whilst in Europe so the person in France recieving your call would do so for free.

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2: Seeker

Thank you so much! My teenage son decided to call a friend who is on holiday in France and I was worried I was going to be landed with a big bill!!

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16: Advanced member

You're more than welcome and I'm happy to have put your mind at rest

You enjoy your night :smileyhappy:

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4: Newbie

Wow - I just did a webchat to two different Vodafone reps..

I asked them both if it would cost my daughter in the UK with a UK Vodafone Monthly contract to phone here friends UK mobile whilst her friend is in Spain.

Both agents told me it would cost my daughter International Rates!!

I referred the 2nd guy to this post - and then he double checked as said it would be part of her allowance....

 

Worrying!

 

 

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17: Community Champion

Very worrying and quite pathetic.

 

The charge is based on the nationality of the number being called. You can call a UK number as part of your inclusive allowances or normal call rates no matter where in the world the phone is physically located.

 

Conversely, calling a foreign number from the UK invokes international call rates even if the phone is physically in the UK.

Jeffkinn_Sig.png

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2: Seeker

I was just told catagorically by a Vodafone customer services agent that  that If I wanted to call a UK mobile from my UK mobile while they were roaming and I was in the UK it would be charged as international call rate.  I argued it over and over and was told that I was not correct.

 

I was told I needed to pay the £3 per month in order to do this for 100 international minutes!!

 

I argued hard but I kept getting the same reply.

 

CAN SOMEONE OFFICIAL FROM VODAFONE PLEASE CONFIRM OR DENY THIS?


jeffkinn wrote:

Very worrying and quite pathetic.

 

The charge is based on the nationality of the number being called. You can call a UK number as part of your inclusive allowances or normal call rates no matter where in the world the phone is physically located.

 

Conversely, calling a foreign number from the UK invokes international call rates even if the phone is physically in the UK.


 

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17: Community Champion
Absolutely pathetic and ridiculous that people are still being told this nonsense. It is categorically untrue but I’ll endeavour to get a member of the social media team to come to the thread and post on here.

Jeffkinn_Sig.png

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Moderator

I'm sorry to hear you were given this misinformation @chrisgaia 

When you're in the UK and are calling a UK number that's abroad, you won't pay any extra charges. You can find confirmation of this on our website here.

If there's anything else we can help with, please don't hesitate to let us know and we'll be happy to assist further.

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