main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal

Pay monthly

Calls to the UK from abroad

Highlighted
2: Seeker

I can't phone out from abroad I have incoming calls and data and SMS but not outgoing help from India support useless days I have not got any problems with the phone have done all they have suggested to no avail HELP

View more options
5 REPLIES 5
17: Community Champion

When you try and phone out what happens?

Jeffkinn_Sig.png

View more options
2: Seeker

It just drops out no tone nothing

View more options
17: Community Champion

Hi @Janetheppell 

 

You don't mention the country you are in or how long you have been abroad.

 

The forum team will be able to get to the thread and provide the necessary account access.  However, with you being out of the UK, it will be difficult for you to reply and pass data protection and it would be quicker to persevere with the Customer Service route.

 

From what you have written it sounds like an outgoing roaming restriction bar on your account that needs to be removed and this where the advisor will need to look. 

View more options
2: Seeker

IvI' told them that with no luck we are in Malta on holiday and will be here for another week or so

View more options
Moderator

I'm sorry our Customer Service team have been unable to help get this sorted for you @Janetheppell. So we can take a look into this, please get in touch by following the instructions in the private message I've sent.

View more options