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Calls to the UK from abroad

Janetheppell
2: Seeker
2: Seeker

I can't phone out from abroad I have incoming calls and data and SMS but not outgoing help from India support useless days I have not got any problems with the phone have done all they have suggested to no avail HELP

5 REPLIES 5

jeffkinn
17: Community Champion
17: Community Champion

When you try and phone out what happens?

Jeffkinn_Sig.png

It just drops out no tone nothing

AnnS
17: Community Champion
17: Community Champion

Hi @Janetheppell 

 

You don't mention the country you are in or how long you have been abroad.

 

The forum team will be able to get to the thread and provide the necessary account access.  However, with you being out of the UK, it will be difficult for you to reply and pass data protection and it would be quicker to persevere with the Customer Service route.

 

From what you have written it sounds like an outgoing roaming restriction bar on your account that needs to be removed and this where the advisor will need to look. 

IvI' told them that with no luck we are in Malta on holiday and will be here for another week or so

Mark
Community Manager
Community Manager

I'm sorry our Customer Service team have been unable to help get this sorted for you @Janetheppell. So we can take a look into this, please get in touch by following the instructions in the private message I've sent.