Ask
Reply
Solution
29-01-2020 12:41 PM
Absolutely disgusted with Vodaphone. After being a customer for over 15 years and never missing a payment, I am suddenly unemployed and asked for help in extending my contact to reduce payments and pay over a longer period. Vodaphone said they can't help and my only option is cancel the contract and still have £300+ to pay. I have been a loyal customer but receive nothing back. Will be moving to another provider when my contract ends and will be encouraging others to do the same.
29-01-2020 01:48 PM - edited 29-01-2020 01:49 PM
Hi @Adnav
You can't extend the contract, you have to keep to the agreement,
If you are going to cancel the contract, I always consider a change of ownership where possible a good alternative to a very trustworthy friend or relative. If this is something to be considered, please see here: Transferring your number and agreement
The other alternative to buy you some time but best avoided due to being reported on credit file is a six month payment plan. This may result if an outgoing restriction on the number but better than not paying anything.
05-03-2020 08:27 AM
@AnnS wrote:Hi @Adnav
You can't extend the contract, you have to keep to the agreement,
If you are going to cancel the contract, I always consider a change of ownership where possible a good alternative to a very trustworthy friend or relative. If this is something to be considered, please see here: Transferring your number and agreement 8 ball pool
The other alternative to buy you some time but best avoided due to being reported on credit file is a six month payment plan. This may result if an outgoing restriction on the number but better than not paying anything.
Thanks very much. It was very helpful.