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Can’t login or create my Vodafone account

Schnugga
2: Seeker
2: Seeker

I got a new pay monthly contract as of Tuesday 28th November. My number ported over from o2 however I still cannot log in or register on my Vodafone app.

 

when I try to create an account it says username in use. When I try to reset the password it says no account with that username.

 

incredibly frustrating 

 

i had a Vodafone pay monthly  contract 2 years ago with this number., wonder if this is the issue.

1 REPLY 1

BandOfBrothers
17: Community Champion
17: Community Champion

It could be or it might be that Vodafones systems are still seeing this as an o2 number from the port. 

Give customer support a call on 191 or use Live Chat as they'll be able to access your account to check and help you. 

If I can be of any further help then please don't hesitate. Take care.  😎 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.