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22-10-2018 10:32 AM
In summary, I had a pay monthly vodafone contract. I left the network ported my number put and then came back to vodafone, ported my number back in. I couldn't register for my vodafone. So I called 191. They advised its due to my number being attached to my old account and I aslo advised I wanted yo keep the same email. and they advised they will fix this.
I tried registering again. Still didn't work. I changed email address and tried that. Still didn't work. I called again. They tried to reset my password still didn't work.
I don't want to go round in circles. There's another post I've seen with this same issue and marked as solved however the solution wasn't posted.
Please help.
Thanks
22-10-2018 10:26 AM
In summary, I had a pay monthly vodafone contract. I left the network ported my number put and then came back to vodafone, ported my number back in. I couldn't register for my vodafone. So I called 191. They advised its due to my number being attached to my old account and I aslo advised I wanted yo keep the same email. and they advised they will fix this.
I tried registering again. Still didn't work. I changed email address and tried that. Still didn't work. I called again. They tried to reset my password still didn't work.
I don't want to go round in circles. There's another post I've seen with this same issue and marked as solved however the solution wasn't posted.
Please help.
Thanks
22-10-2018 10:31 AM
Apologies I posted this in the wrong category. Don't knoe how to change it.
22-10-2018 11:21 AM
Hnag on for the forum team to pick this up. I suspect the solution is backoffice and may be that your old My Vodafone account has to be deleted. This has been done for me in the past and I was advised to wait 24 hours before re-registering. As far as I'm aware, you'll be starting again from scratch and therefore able to use the same email address.
22-10-2018 12:12 PM
Thanks for the response. I'll wait for them to pick this up.
24-10-2018 03:12 AM
Hey @r24633, it certainly sounds like your username might still be active.
We can fix this, however as your query is account specific we’re unable to help you on the forum.
I've sent you a private message with details on how to get in touch
Blair