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Change item for another within 30 days?

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2: Seeker

I got a tablet on my phone contract and I'm really not happy with it and would like to get a different one. Is it 30 days from the time I receive the item that I can return it without any problems?

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17: Community Champion

Hi @Thumoo 

 

Really hate to be the bearer of bad news.

 

If it's been 30 days since you received the device you would be unable to make a return, the return period is 14 days, after this time you are locked in.  Further information for you here:  Returns 

 

If you are not happy, you could always consider selling the device, you would then be in a position to put the money towards a device you would be happy to keep and continue to use the contract.

 

 

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2 REPLIES 2
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17: Community Champion

Hi @Thumoo 

 

Really hate to be the bearer of bad news.

 

If it's been 30 days since you received the device you would be unable to make a return, the return period is 14 days, after this time you are locked in.  Further information for you here:  Returns 

 

If you are not happy, you could always consider selling the device, you would then be in a position to put the money towards a device you would be happy to keep and continue to use the contract.

 

 

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2: Seeker

This is why I thought I would check. I know I read 30 days somewhere, but that could have been for anything. Lol. I guess I will stick with it and get used to it.

 

Thanks though!

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