main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal
Menu Toggle
Keeping the UK connected is our main priority. Find out how we're doing thishere.
Close announcement

Pay monthly

Charged £9.99 for Spotify even though I am not subscribed to it

2: Seeker

As the title says,  I've been charged £9.99 for Spotify. I have no Spotify subscription with Vodafone, or any entertainment pack. In fact, the Spotify account that this was paid to is being paid by me separately! I chatted with 2 reps, one offered 30% as a "gesture of goodwill", and the next rep kept promising they would "fix everything" and "make me happy" without even listening to what I was saying, in the end they were completely useless.

Vodafone insists it was charged by a third party, and Spotify support said I need to contact them for a refund. Is there a way to find out the payment processor used to charge my bill? Also, is there a way I can get a complete refund instead of just 30%? I've been charged for a service I was not subscribed to in the first place.

View more options
17: Community Champion

Hi @stavrakis 


This is a strange one. 


This generally happens with Spotify when there has been a duplicate account, it may be worth checking the status of your subscription direct with Spotify to find the reason for them charging your mobile account when you pay the subscription independently.


It would also be worth posting this on the Spotify Community here: Spotify Community they may be able to help.


To speak to the Social Media Team here on the forum, please follow this link: Contact Us

View more options
17: Community Champion

Vodafone customer services via Live Chat or 191 should be able to clarify who has charged this to your bill and then you would need to contact the merchant who has charged you for a refund @stavrakis 

Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 2.5  / Android 10.

View more options