After Vodafone promised to refund an unauthorised extra, I changed the DDR authority. The changed DDR looked fine, indeed I got an acknowledgement for the new bank details. Then, (and I accept it's my fault, I didn't check my statement properly next month) the DDR was not actioned by Vodafone, so I missed one month payment, which became obvious when I received the next month bill for double. Immediately set up a new DDR to cover the now 2 months bills (one late, one current), and, of course, by definition, the DDR gives the business authority to take the money immediately, but Vodafone didn't action this one for another 3 weeks. Their excuse was "The DDR date is after the bill date, so we can't operate it" - which is of course utter nonsense. The following month I'm hit with £5.00 late payment fee, which for my plan represents over 40% per MONTH interest.
The Vodafone agents have been completely unresponsive in resolving this, or accepting that Vodafone have been at least complicit in the late payment (they could have actioned the later DDR straight away to minimise their loss) - so to others, please accept my experience as an object lesson, especially when setting up replacement DDRs. (As soon as my contract expires, and I can get out without a penalty fee, I will)
