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Checkout Error

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2: Seeker
Hi Everyone, Just wondering if anyone else is getting the same error on the Vodafone website checkout page - attached snip and text copied below... "Upfront payment Please try again... Hopefully everything is working now, but if you still experience problems, please call our customer support centre on 08080 408 408 to help with your purchase." So I'm unable to enter my card details to buy anything - surely the sales team should have noticed?! A less than satisfactory call with Vodafone CS hasn't helped - hopefully one of the team on the forum here will take this more seriously than the lad on the phone... Thanks
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7 REPLIES 7
17: Community Champion

Sometimes clearing the cookies and cache of the browser and trying again prevails.

 

The Vodafone Social Media Teams here no longer can help with account based enquiries or sales via this forum.

 

Perhaps try Live Chat.

 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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17: Community Champion

Hi @infrared 

 

You don't mention the phone you are trying to purchase.  

 

Clear your cookies and try again using an alternative card.

 

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2: Seeker
Thanks both - have since tried on a different computer, (having deleted all cookies / cache, restarted, tried incognito, spun-around 3 times etc etc) - exactly the same issue with the "Upfront Payment" section unfortunately. No option to enter card details - assume that's what the error is for. Trying to buy Mobile Broadband. So looks like it's an error with the website.
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17: Community Champion

Hi @infrared 

 

There certainly does seem to be a problem.  

 

There should be a chat button that comes up on the website, hopefully an agent will be able to give you the necessary help to complete the purchase. This shouldn't be necessary and if you are having a problem completing a purchase, there are bound to be many others having the same problem.

 

 

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Moderator

Hi @infrared, this is something we need to look into, if this is still occurring could you provide the link for the product you are trying to purchase and a screenshot of the error if possible and we will get this investigated.

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2: Seeker

Hi Andy - thank you for getting back to me.

 

Have just checked - yes, same error as before - screenshot attached.

 

I am trying to buy Vodafone Home Broadband - the error with the "Upfront Payment" section is presumably occuring because I am having to pay £60 for a phone line (there is currently no active phone line to the property).

 

Kind regards

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Moderator
Moderator

Thanks for providing that screenshot @infrared, that's very strange. I've passed this along to our website team to take a closer look into. Have you called to place your order with one of our phone advisers? 

Alternatively, you can speak to an adviser using Live Chat. I'd give that a go, so you've got ball rolling; whilst we take a look into the error from our side. 

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