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Sometimes clearing the cookies and cache of the browser and trying again prevails.
The Vodafone Social Media Teams here no longer can help with account based enquiries or sales via this forum.
Perhaps try Live Chat.
Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.
Samsung One Ui / Pie.
Samsung Gear s3 Frontier Watch.
There certainly does seem to be a problem.
There should be a chat button that comes up on the website, hopefully an agent will be able to give you the necessary help to complete the purchase. This shouldn't be necessary and if you are having a problem completing a purchase, there are bound to be many others having the same problem.
Hi Andy - thank you for getting back to me.
Have just checked - yes, same error as before - screenshot attached.
I am trying to buy Vodafone Home Broadband - the error with the "Upfront Payment" section is presumably occuring because I am having to pay £60 for a phone line (there is currently no active phone line to the property).
Thanks for providing that screenshot @infrared, that's very strange. I've passed this along to our website team to take a closer look into. Have you called to place your order with one of our phone advisers?
Alternatively, you can speak to an adviser using Live Chat. I'd give that a go, so you've got ball rolling; whilst we take a look into the error from our side.