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17-08-2019 06:14 PM
17-08-2019 06:32 PM
Sometimes clearing the cookies and cache of the browser and trying again prevails.
The Vodafone Social Media Teams here no longer can help with account based enquiries or sales via this forum.
Perhaps try Live Chat.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
18-08-2019 02:23 PM
19-08-2019 04:05 PM
Hi @infrared, this is something we need to look into, if this is still occurring could you provide the link for the product you are trying to purchase and a screenshot of the error if possible and we will get this investigated.
31-08-2019 09:17 AM
Hi Andy - thank you for getting back to me.
Have just checked - yes, same error as before - screenshot attached.
I am trying to buy Vodafone Home Broadband - the error with the "Upfront Payment" section is presumably occuring because I am having to pay £60 for a phone line (there is currently no active phone line to the property).
Kind regards
03-09-2019 08:18 PM
Thanks for providing that screenshot @infrared, that's very strange. I've passed this along to our website team to take a closer look into. Have you called to place your order with one of our phone advisers?
Alternatively, you can speak to an adviser using Live Chat. I'd give that a go, so you've got ball rolling; whilst we take a look into the error from our side.
17-06-2020 12:26 AM
Hello Vodafone technical support,
I have received the same error message at a different part of the secure checkout journey for home broadband superfast 2 order.
When trying to enter how long i've lived at my current address on the last page (before bank details and paying) I ge the same error message as the other customer.
I've inspected the details of the API call in a little more detail and you are throwing a HTTP 500 error when trying to validate my personal details it seems. The technical team can investigate this more - i've tried clearing cache and changing browser but this seems to be a service side issue your side.
This is impacting your online broadband checkout order for registered customers journey and should be seen to as a priority.
17-06-2020 05:50 PM
Hey @hwaseem
We'd love to have you on board with our Superfast Broadband! Thanks for bringing this to our attention.
It does sound a little strange, just to make sure do all of your address details match up with what your bank has registered for you?
If you're still having issues, give our dedicated sales team a call on 03333 040191 and they'll be more than happy to put your order through for you 😊
17-06-2020 11:33 PM
Hi Gemma,
I've just checked and it seems that my address details in MyVodafone are correct and according to the bank details too.
The only reason I need to do this online as I have an offer from a 3rd party website if I complete the order online and this is fully tracked, so I would not be able to do this over the phone and lose out on this offer.
Is support able to look into this issue?
thanks
21-06-2020 10:47 PM
Hi Vodafone support,
Any help here?