Closed Vodafone account but it's still showing on credit report 6 months later!

[RichardMoys]

Hi, i moved away from Vodafone back in May 2018, however the Vodafone account is still showing on my credit file despite having a nil balance and being told my account was closed!

How do i go about removing the account from my credit file? Thanks

[BandOfBrothers]

Please Let the Vodafone Social Media Team here that reads all posts catch up with your post and they'll bring you in away from the Community forum to pass Security Checks and then involve their Credit File Specialist Teams to investigate this for you. 

[RichardMoys]

Thanks, any idea how long i will have to wait for them to 'catch up' with the post?

[Alex]

@RichardMoys Apologies for taking a little longer to catch up with your thread. We'd be happy to take a look into this account and why it's still showing on your credit report. Please send your details over using the link in my private message and a member of our Credit team will be in touch 🙂

[RichardMoys]

Will do, thanks.