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Just so everyone is aware, Sukhi kindly provide me with another way to contact Vodafone and since then I have finally been in communication with them.
Unfortunately, the best they can do for me is to provide me with a credit that returns my account to the correct amount and promise that my line rental charges will be corrected going forward. They even went so far as to suggest how amazing this is as they are going "above and beyond" by providing me with an exceptional back dated credit that they usually can't do.
After I had a moan, they've offered me a further £5 credit to their already fantastic offer to show how much they care.
So, I've informed them that £5 compensation for a year of pain where I have been over charged more than £200 is not reasonable and certainly wouldn't be the sort of compensation they would have expected from a customer if they had failed to pay that sort of amount.
So... off to the Ombudsman I go to fix an issue that could and should have taken Vodafone five minutes to resolve a year ago.
Hopefully this stands as a word of warning for everyone else out there.
Errrm.... Yes, as most of us have found out, talk to Vodafone customer services if you have a lot of time to waste.
If not, then go to the ombudsman.
You won't get anywhere with CS except BS and you will only get more frustration. I've been a VF customer for 6 years now and I can't remember ANY occasion where I called them and had my issue resolved. Thankfully, this is my last year with VF and I am currently in a dispute with them regarding both my mobile and broadband contracts.
Mods, please don't send me any PMs or chat URLs that don't work.