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Hi all, need help ! My son has looked himself out of my old iPhone because he can not remember his Apple ID. We have tried everything. I requested proof of purchase as apple said that’s what they needed to reset the phone! Had an email saying they need more proof I owned the phone. I rang asking what they needed they said the contract from when I took it out !!!! Vodaphone are saying they can’t give me this . The man I spoke to again said they had proof of the order so I asked if I can have this and they said NO . How can I get a copy of me contract ??? Please help
Vodafone should be able to supply this to you @Kathcoll
Have you tried both Live Chat and via telephone on 191.
If this was taken out online with Vodafone then check your old emails to see if it's still there
If I Instore then perhaps pop into the Vodafone Highstreet Store with photo ID and ask them.
Current Phone > Samsung Note 9 _512Gb > Model: SM-N960 Hybrid-Duos.
Samsung One Ui / Pie.
Samsung Gear s3 Frontier Watch.
I suspect that what Apple are after is Proof of Purchase, not a copy of the actual contract. They need you to provide evidence that you are the legal owner of the device. If you purchasde it directly from Vodafone, you can get this information by filling in this form :-
You will get a reply by email usually within 48 hours, which should be more than enough to proove to Apple that you are the Legal Owner
As you have mentioned in your first post your Son has forgotten his Apple ID, I wouldn't be surprised if Apple are being cautious due to it being your Son's Apple ID.
All that should be necessary would be for your Son to follow the information form Apple support here: