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Appears that they don't amend credit files, even when they admit they were wrong! My daughter has gone through the same. Vodafone make a mistake, takes ages to rectify, then you get a glitch on your record which they won't remove = no mortgage. Shame on Vodafone especially when you've paid regularly for years!!!
I was reading a thread from 2013 earlier and the person who made the thread has actually managed to get them to remove and correct his credit file???
After a bit of research and no luck with Vodafone I’m going to try contact Experian, Equifax and various other companies to help me with a “credit report dispute” to see if they can help resolve it
@Reeseleeds I'm sorry to hear you're having problems with your credit file. I understand this must be frustrating and I'll be happy to take a closer look into everything for you. So I can help you further, please follow the steps I've sent you in a private message, with details on how to get in touch.
@JeanH It's disappointing to hear your daughter is also having problems with her credit file. I know this must be worrying for you all. If your daughter is the account holder, can you please ask her to contact us on here herself? A member of my team will then be able to invite her in and we'll be able to help her further 😊