Credit File - Late Last Payment

[mozzauk]

I have just had a notification from ClearScore that you are putting a late payment marker on my credit file, when:

a) I havent recieved a final bill from Vodafone as yet although i have asked for one to be sent to me, back in December after been told it would be sent to me after my contract ended.

b) I did recieve a bank giro slip saying to pay an amount, but i want to check my final bill to ensure your infamous billing system hasnt cocked it up, without having to get a retro credit. 

c) I cant pay it online as the online account says no final bill.

How the hell, can you mark something as negative, when you have failed in your duty to send the requested and required documentation.

Rgds, 

Andy

[ryoka]

Similar issue here. Awful experience

[hrym]

The forum team will pick this up in due course and be able to take your details privately so that they can access the axccount and see what's going on.   If a correction is appropriate, it can be made.

[Adam]

Hi @mozzauk and @ryoka we're more than happy to look into your credit queries. I've sent you both a private message with details on how to get in touch.