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Credit File Question (Paid off debted Account)

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1: Seeker

I was mis-sold a vodafone product that the pay monthly ipad connection had a data cap. But the person did not put a data cap on internet and bill went to £652.

 

I went to the shop 5 times and and spoke to the customer care for 10 hours, finally escalated to send the deadlock letter. Till data nothing has been sent. WORST CUSTOMER SERVICE EVER. 

 

But this debt was transferred to Zinc debt management for collections. I paid the £972.35 in total  and paid in full on 29/11/17 to remove this bad credit and got closure letter from Zinc on 11/12/2017. But in my recent credit report it still showing a balance of £972.

 

Please see attached.

 

Could anyone from Vodafone please update my credit file?

Many thanks

 

1 REPLY
Moderator
Moderator

@MINDDMASTER We're really sorry to hear about the issues that you've been having and we'd love to get this resolved for you. I've sent you a private message with details on how to get in touch, so our Credit File team can investigate for you.

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