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Credit Support Team Contact ASAP

2: Seeker

Evening All,


I have been a loyal Vodafone customer for many years and have my 2 mobile contracts with them as the provider and all was great until recently when I took an early upgrade.. what a nightmare it's turned into.. need help! they had wrongly taken a numerous payments from my account and I have now been fully compensated by Vodafone which I am happy with due to there error however got an alert saying derogatory item on credit file through Equifax!! couldn't believe it showing missed payment, I have never misssed a payment in my life on anything never mind a phone bill payment, want this sorted ASAP!! and credit file error sorted. so difficult to get through on the phone to someone that can help! at Vodafone!! I have all my money back and compensation but want my credit file sorted.

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17: Community Champion

Hello @BillyHarris 


Sounds like you not had a good experience at all with your early upgrade and it's good to hear you were adequately compensated.


In regards to your Credit File and the default your being warned about this is my advise.


The Credit File Teams are not customer facing and there is no account access assistance via this forum anymore.

So you'll need to contact Customer Services or contact the Vodafone Social Media Teams who have a dedicated Credit File Specialist Team they can ask to investigate the default for you.

You can contact the Social Media Teams via Contact-us-for-account-specific-queries. 

There is no account access assistance via this forum anymore.

You can also look at contacting one of the Credit Reference Agencies to ask if this warrants a 'Notice of Correction' in the interim.

More info in 》Default-on-your-Credit-File-And-How-to-add-a-Notice-of-Correction. 

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