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Credit file

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2: Seeker

Hello, 

 

I am so angry with Vodaphone. There has been a black mark on my credit file. Not once have i recived a letter. 

 

I have spoke to many people on the customer relations team, who are awful. I dont know my account number or my old number. They keep asking me other questions but cant find me on there system. However, you can find my credit file and put a dispute on it each month. 

I have spoke to my credit report, who has stated they cant remove the default as Vodaphone are stating i ow them money. However, they cant find me. 

 

I want this to be soted out!

 

Emma

 

 

 

 

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4 REPLIES 4
17: Community Champion

Hi @EMerritt1 

 

Let me start off by saying I appreciate how damaging a default on your Credit File can be from personal Experience.

 

" Not once have i recived a letter.  "

Vodafone are not required to forewarn a person if there adding a default that lasts 6 years if they feel they've exhausted all means of payment collection.

Vodafone changed from one account system to another which may explain why they are experiencing difficulties.

Do you think you actually owe Vodafone these funds ? I'm sure there's more to your story than what you've written here which may explain why a default was added. We see people ending contracts but then cancelling their Direct Debit too soon etc.

Try the Vodafone Social Media Teams as they have a dedicated Credit File Specialist Team Contact-us-for-account-specific-queries. 

I wish you all the best with this situation. 

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2: Seeker

Hello, 

 

Thankyou for your reply. 

 

Yes by law, i do have to be informed that i ow them money. How can you state that they dont have to contact me but add a default on my file. 

 

I finished my contact in 2016 and as far as i am aware of paid my last months bills? For any outstanding money i should have recived a letter. On my credit report, it shows £42 that i ow.

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17: Community Champion

At this stage, only the Credit File Support team will ahve the full history.   However, situations like this sometimes occur is the user has cancelled a direct debit before their final bill was produced and has maybe also moved.   On the public forum, we don't ahve the full facts, so contact the Social Media team via Facebook or Twitter and ask them to escalete tha matter.   This will get the matter resolved for you, one way or another.

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Moderator

Hi @EMerritt1 I'm sure we can clear up any confusion over the outstanding charges and the mark on your credit file. As we'll need access to your account to do this, pop us a private message via Facebook at Vodafone UK, or on Twitter using the handle @VodafoneUK and we'll be happy to help.

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