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It is showing on my credit file I owe you £28 from 2016. I have never had a contract with you so don't understand why this is showing my file. It is stopping me getting a mortgage. It doesn't show on experian but it does on checkmyfile.
I appreciate how damaging a marker can be on a Credit File die to my own personal experience.
Especially bad if you've never had a contract with Vodafone UK.
I assume you didn't take one out for someone else.
The Vodafone Social Media Team's via Twitter or Facebook can help as they have a dedicated Credit File Specialist Team who can investigate.
Unfortunately there is no account access via this forum.
I wish you all the best with this.
Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.
Samsung One Ui 3.1 / Android 11.