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Credit file

2: Seeker

It is showing on my credit file I owe you £28 from 2016. I have never had a contract with you so don't understand why this is showing my file. It is stopping me getting a mortgage. It doesn't show on experian but it does on checkmyfile.

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17: Community Champion

I appreciate how damaging a marker can be on a Credit File die to my own personal experience.

Especially bad if you've never had a contract with Vodafone UK. 

I assume you didn't take one out for someone else.

The Vodafone Social Media Team's via Twitter or Facebook can help as they have a dedicated Credit File Specialist Team who can investigate.

Unfortunately there is no account access via this forum.

I wish you all the best with this. 


Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 3.1  / Android 11.

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