main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal

Pay monthly

Credit file

2: Seeker

I have noticed that I have an old Vodafone account still showing as open on my credit file. 

 

Please could this be updated to show that it is now closed?

View more options
3 REPLIES 3
Moderator

That's disappointing to hear @txxr, we work very closely with our Credit File team and we'd like to look into this with you. I've sent you a private message with details on how to get in touch.

View more options
3: Seeker

Hi.. not sure if I'm posting in the correct place. I hope someone can help. I had a Vodafone account for one of my children from 2013 to 2015. I didn't renew account as they were old enough then to get their own account. No defaults on account. I've just noticed its still showing as open on my credit file with payments up to date. Can someone advise on how to close this account without it affecting my credit file negatively. Thanks.

View more options
Moderator
Moderator

Hey @Jaybug, one of the Credit File Specialists in our team will be happy to take a closer look into this for you. So they can access your account, I've sent you out a private message so you to get in touch with us directly. 

View more options