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17-09-2019 12:47 PM - edited 17-09-2019 12:47 PM
Do you have or have had a Vodafone pay monthly contract @Flo19 ?
Vodafone Customer services on 191 or Live Chat contact-us and the Vodafone Social Media Teams have account access and can check for you Contact-us-for-account-specific-queries.
They'll be able to help.clear this up.
Unfortunately there is no account access help via this Community Forum.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.