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Data cannot be used on this device

AidenWilko
2: Seeker
2: Seeker

Hi, I was using the my Vodafone app to adjust my plan and charges. I was trying to activate a data cap to ensure I didn't go over my limit. I have accidentally disabled data usage completely. When I try to go back to the same page where I deactivated data usage I'm given the message 'your device is not eligible for data usage'. Any ideas on how to resolve this?

3 REPLIES 3

Beth
Community Manager
Community Manager

Hi @AidenWilko! You're able to remove the data bar in your online account and My Vodafone app under Manage Bars & Extras 🙂

Screenshot_20220120-220433.jpg

 

 

Hi, this is all I'm getting on my bars screen I've managed to turn my data cap back off again but my data has been disabled all together 

Amanda
Community Manager
Community Manager

Thanks for trying that @AidenWilko and letting us know 👍 so we can look into it further and double check your account, please come and chat to my team over on social media