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Data cannot be used on this device

AidenWilko
2: Seeker

Hi, I was using the my Vodafone app to adjust my plan and charges. I was trying to activate a data cap to ensure I didn't go over my limit. I have accidentally disabled data usage completely. When I try to go back to the same page where I deactivated data usage I'm given the message 'your device is not eligible for data usage'. Any ideas on how to resolve this?

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3 REPLIES 3
Beth
Moderator

Hi @AidenWilko! You're able to remove the data bar in your online account and My Vodafone app under Manage Bars & Extras 🙂

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AidenWilko
2: Seeker

Screenshot_20220120-220433.jpg

 

 

Hi, this is all I'm getting on my bars screen I've managed to turn my data cap back off again but my data has been disabled all together 

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Amanda
Moderator

Thanks for trying that @AidenWilko and letting us know 👍 so we can look into it further and double check your account, please come and chat to my team over on social media

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