Welcome to Vodafone Community
Good to hear you've been sorted via Customer services.
May I ask what the issue was in the end as this type of information may help another person when searching for a similar answer to their issue.
Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.
Samsung One Ui 2.1 / Android 10.
Samsung Gear s3 Frontier Watch.
Samsung Galaxy Buds.