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Data cap error

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3: Seeker

I had a message saying I'd reached my data limit and it turned off my data usage completely but I still had 17gb available? 

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1 ACCEPTED SOLUTION

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17: Community Champion

Hi @Wilf1974  contact livechat to get them to confirm everything's ok. No one here can access your account to help. You can also use Facebook or Twitter. 

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5 REPLIES 5
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17: Community Champion

Hi @Wilf1974  contact livechat to get them to confirm everything's ok. No one here can access your account to help. You can also use Facebook or Twitter. 

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3: Seeker

Thank you, I have just been speaking with them. Sorted 

 

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17: Community Champion

Glad you sorted @Wilf1974  👍

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17: Community Champion

Hi @Wilf1974 

 

Good to hear you've been sorted via Customer services.

 

May I ask what the issue was in the end as this type of information may help another person when searching for a similar answer to their issue.

 

Take care.

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

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3: Seeker

I don't know yet as the tech team are looking into it and haven't got back to me yet. 

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