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Data cap error

Wilf1974
3: Seeker
3: Seeker

I had a message saying I'd reached my data limit and it turned off my data usage completely but I still had 17gb available? 

1 ACCEPTED SOLUTION

63johnw
17: Community Champion
17: Community Champion

Hi @Wilf1974  contact livechat to get them to confirm everything's ok. No one here can access your account to help. You can also use Facebook or Twitter. 

View solution in original position

5 REPLIES 5

63johnw
17: Community Champion
17: Community Champion

Hi @Wilf1974  contact livechat to get them to confirm everything's ok. No one here can access your account to help. You can also use Facebook or Twitter. 

Thank you, I have just been speaking with them. Sorted 

 

63johnw
17: Community Champion
17: Community Champion

Glad you sorted @Wilf1974  👍

I don't know yet as the tech team are looking into it and haven't got back to me yet. 

BandOfBrothers
17: Community Champion
17: Community Champion

Hi @Wilf1974 

 

Good to hear you've been sorted via Customer services.

 

May I ask what the issue was in the end as this type of information may help another person when searching for a similar answer to their issue.

 

Take care.

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.