Welcome to Vodafone Community
Today I just learned that my credit file carries a Defaulted mark from Vodafone put in wrong.
I had a conversation over the web-chat and been assured it will be sorted today (as you can see from the chat transcript attached).
At the end of the chat, I've been told I need to call to a certain number and they will deal with the matter for me.
I called the number straight away, a gentleman answered and after explaining part of the problem, he said he is the wrong department but he will have a word with his colleagues from the right department and put me through, without me having to repeat myself.
(That sound too good to be true)
I've been transferred and surprise, the lady from the other and asks me how she can help me. At this point everything collapsed, but I tried to stay calm and started explaining the situation, unfortunately she was from the Credit Assessment and I needed Credit File department, which is closed over the weekend.
As you can see from the conversation attached, my balance is 0 (ZERO) and this is the way it's been eversince I ended my contract with Vodafone, unfortunately Vodafone did it in wrong and never removed it, so it stayed with me for all these years, dragging my Credit Score down and not being able to access any credit for my business or personal use.
My question is, how is Vodafone pay me back what they caused and how much time I have to spent to get it removed once for all?
Thank you for your time.
DATE/TIME: 2020-06-06 11:56:58
Your Chat Transcript
The following is a record of your online chat with Vodafone today
As there is no account access assistance via this forum I would suggest to engage with the Vodafone Social Media Teams via Contact-us-for-account-specific-queries as they have a dedicated Credit File Specialist Team who can investigate this for you.
Link back to your thread here including your forum username so your not having to repeat yourself.
I'd suggest the twitter route.
🌈 Stay Safe 🌈
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