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Default notice to my credit file

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3: Seeker

I had a default notice added to my credit report with Experian by Vodafone on a monthly basis for a year.  
I was a customer of Vodafone from 2009- 2016 and I haven’t held an account with Vodafone since  . I cancelled this by phoning through to the Vodafone accounts department and was assured that this account was up to date and was cancelled. I did not or have not received any communication after cancelling my account with vodafone.  

I have been on the phone for the whole month, written to the quality department but no one has been able to amend this mistake. I am extremely disappointment and unhappy with this, it has not only caused me huge stress at this difficult time but also damaged my personal credit file. This error can be remedied as soon as possible!

Please help or support if anyone else has had similar experience from Vodafone? 

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7 REPLIES 7
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17: Community Champion

I understand how damaging a default can be from my own personal experiences @Gol123 

As account assistance isn't available via this forum I would suggest to contact the Vodafone Social Media Teams as they have a dedicated Credit File Specialist Team who can investigate this for you.

Contact-us-for-account-specific-queries. 

I wish you all the best with this situation. 

 

🌈 Stay Safe & Stay Alert.  🌈 

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17: Community Champion

What sometimes happens is that people cancel their direct debit before the final bill has been produced and paid.   The credit file team will have full access and will be able to advise.  Even if they can't remove the notice, you may be able to pay and get it changed to Settled, which is less damaging.

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2: Seeker

I on the other hand would advise you to get free legal advice, Vodafone are mickey mouse in their operation and rely on being a huge company to intimidate clients, assuming they will give up and relent.

 

Do not relent, if you have done nothing wrong get some sound legal advice, i am currently in the process of starting legal proceedings against this disgusting joke of a company, a company that thinks it is ok to mis-sell you via their disgustingly untrained "Sales" staff, they are not sales people they are bullshitters.

 

Fortunately i recorded every single minute of the 15+ hours of abuse i have had to endure from this cowboy outfit, and every minute of those calls is being released to social media and local radio and media, i am fortunate enough to know a few people with huge online presence due to charity work i did with them years ago, they are still hugely active and are going to upload shortened versions (some calls were 2 hours long!!) so that the general public can see what kind of scumbags they are, thinking they are above the law, they most certainly are not, keep your eyes on the press and social networks over the next couple of months, vodafone are finally going to regret the amateur and occasionally illegal way they decide to let their "Automated" system make all the decisions.

 

Ironically their big summer advertising campaign that they burn money on is "Keeping you connected" hahaha very funny.

I am a disabled man, who is sick to death of having to inform vodafone EVERY time i speak to them about the myriad problems they caused.

 

They know i need to have a constant phone line, to be able to contact my support team, they are fully aware of it all, they do not care.

 

This all started when their sales team lied to me, they mis-sold me a package that vodafone would not honour, so i said ok then it is not what i wanted or agreed to it is cancelled, 4 months later i have finally stopped contacting them and given up on them having any kind of moral compass or even just following the law.

 

They claim when i cancelled the package they would not be able to pick it up because of coronavirus, but were able to deliver a phone to a neighbour within 2 days of him ordering over the phone last week, he was not aware of what had happened, he is in a similar situation to me, since hearing the recordings he has now cancelled and is stuck with the phone, he is inside the 14 day return (Which is what vodafone try to steer you past) however they still say that even though he is LEGALLY entitled to cancel they will have to bill him at the full amount until they can collect the phone again, that is a vodafone issue, not a him issue.

 

So he has also cancelled his direct debit also, as vodafone WILL attempt to take the money regardless of whether they are legally entitled to or not.

 

Lies lies lies and mickey mouse staff, that is the perfect summation of vodafone, they are about to reap exactly what they have sown and rightly so.

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3: Seeker

Thank you, I have not had an account with vodafone sinc 2016 but I have already reached out to them a number of times with no support. I have been redirected back again yesterday, waiting to see if they will do anything about it this time.

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3: Seeker

I am not surprised... The customer service at vodafone is beyond atrocious. My credit has been damaged because of their lack of competence. I don't know where it came from, all accounts were closed.

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17: Community Champion

Talk to credit file support.   Legal action is expensive and success is by no means guaranteed.  Remember that the network will have the full history of what's happened.  If the default is incorrect, CFS will correct it at no cost to you.   If it's correct, you won't win any legal case.

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3: Seeker

Thanks. That's exactly what I am doing now and in process of getting this corrected.  Luckily, I also keep my records and correspondences. Vodafone could really do with improving their service and customer care still, thankfully, no longer a customer with them.

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