Default on Credit Report

[Forzaverdi]

Seems like a fairly regular subject. But here’s mine.

I moved from o2 to Vodafone in 2017. A couple of days after moving I went into the Vodafone shop to port my number over, I don’t remember why I think there was an issue.

seemed like the person in the shop didn’t have much experience and made a mistake.  Long story short I left the shop that day with a different new number. Not my own choice but hey ho, they made a mistake. Not the end of the world.

cut to 3 years later. Checking my credit score. I have a Vodafone account showing as in Default and owing £66. The other account had been allowed to keep going a couple of months. 

I believe it says I have 4 missed payments. I never missed any payment. None of this was communicated to me at the time.  

from the looks of this forum it seems a common and very disappointing issue with Vodafone. It’s also, as I’ve found out today, not easy to correct. It seems a fairly simple issue to correct if it’s happening so often. 

anyway. I’ve put it on here in the hope I can get some help or it can be escalated by the team to try to get it sorted quickly. 

Thanks

also. first post. Sorry it had to be negative.  Haven’t had any problems with Vodafone other than this. But it’s kind of a doozy

[Evie]

This is disappointing to hear @Forzaverdi - we certainly do want to get this looked into! I hope by now you've heard back from us on Social Media, if not please let me know and I'll chase this up.