main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal

Pay monthly

Default on credit score

Highlighted
2: Seeker

Anyone Know how i have direct contact with the credit report team? I have just discovered a default on my file that is linked to a legacy issue that was resolved by my last employer or was supposed to have been.. They were in direct contact with the credit team. I have just had a mortgage refused because of something i wasnt even aware of.

 

Thanks

Nick.. 

View more options
6 REPLIES 6
2: Seeker

Sorry also worth noting that i have tried by phone and told the system was being updated and that i would get a call back.. not heard back.

View more options
17: Community Champion

The Vodafone Social Media Teams via Facebook and Twitter have a dedicated Credit File Specialist Team.

 

They would only be able to help the named account holder.

 

They are not customer facing however.so you wouldn't be able to speak with them directly.

 

My apologies at having to send you elsewhere to engage with Vodafone UK as I appreciate you came here , signed up and created a post to reach out for help but the Team here can no longer help with Account based issues.

 

But it's the same Social Media Teams here that help and assist via Facebook and Twitter.

 

Things have changed as they have decided that help and assistance with account based issues would be best supported that way.

 

I appreciate not everyone wants to use Social Media however it takes but a few moments to create a Twitter or Facebook account and then can be forgotten if necessary. Just a thought.

 

Please remember to include the link to your forum post, along with your username.

Current Phone > Samsung Note 9 _512Gb > Model: SM-N960 Hybrid-Duos.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

View more options
2: Seeker

Hi, Thanks for your response.. I have a FB account but cannot find out how or where i can post for a response?

 

Thanks

Nick

View more options
Moderator

I'm sorry to hear you've had a problem @NickHall72 you can PM us using the hyper link in @BandOfBrothers post, or here and one of our Credit File specialists will be able to look into this for you. 

View more options
2: Seeker

Thanks for the reply... however that link seems to just take me to a messenger ad?

I dont know what hyperlink you speak of, do you have it? 

 

Thanks

Nick 

View more options
Moderator

That's strange @NickHall72, I've just followed the links provided and they worked correctly. If we're going to discuss your account we'll need to do this privately. Clear your cache and cookies and contact us through Facebook messenger at Vodafone UK and we'll be happy to help.

View more options