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Default on credit score

NickHall72
2: Seeker
2: Seeker

Anyone Know how i have direct contact with the credit report team? I have just discovered a default on my file that is linked to a legacy issue that was resolved by my last employer or was supposed to have been.. They were in direct contact with the credit team. I have just had a mortgage refused because of something i wasnt even aware of.

 

Thanks

Nick.. 

6 REPLIES 6

NickHall72
2: Seeker
2: Seeker

Sorry also worth noting that i have tried by phone and told the system was being updated and that i would get a call back.. not heard back.

BandOfBrothers
17: Community Champion
17: Community Champion

The Vodafone Social Media Teams via Facebook and Twitter have a dedicated Credit File Specialist Team.

 

They would only be able to help the named account holder.

 

They are not customer facing however.so you wouldn't be able to speak with them directly.

 

My apologies at having to send you elsewhere to engage with Vodafone UK as I appreciate you came here , signed up and created a post to reach out for help but the Team here can no longer help with Account based issues.

 

But it's the same Social Media Teams here that help and assist via Facebook and Twitter.

 

Things have changed as they have decided that help and assistance with account based issues would be best supported that way.

 

I appreciate not everyone wants to use Social Media however it takes but a few moments to create a Twitter or Facebook account and then can be forgotten if necessary. Just a thought.

 

Please remember to include the link to your forum post, along with your username.

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

Hi, Thanks for your response.. I have a FB account but cannot find out how or where i can post for a response?

 

Thanks

Nick

Mark
Community Manager
Community Manager

I'm sorry to hear you've had a problem @NickHall72 you can PM us using the hyper link in @BandOfBrothers post, or here and one of our Credit File specialists will be able to look into this for you. 

Thanks for the reply... however that link seems to just take me to a messenger ad?

I dont know what hyperlink you speak of, do you have it? 

 

Thanks

Nick 

Mark
Community Manager
Community Manager

That's strange @NickHall72, I've just followed the links provided and they worked correctly. If we're going to discuss your account we'll need to do this privately. Clear your cache and cookies and contact us through Facebook messenger at Vodafone UK and we'll be happy to help.