Default on my credit file

[gibbo118]

Somebody help unused vodafone contract sent phone back unopened & because  Vodafone charge a month in hand got a bill through the door saying unpaid. Now I have got bad report on my credit file even though phone was never opened & got sent back. Vodafone credited account but still on report as bad.

[BandOfBrothers]

This must be an error then if you cancelled within the cooling off period @gibbo118 

Speak to customer services via Live Chat or speak to the Vodafone Social Media Teams via Facebook / Twitter as they have account access.

They also have a dedicated Credit File Specialist Team.

My apologies at having to send you elsewhere to engage with Vodafone UK as I appreciate you came here , signed up and created a post to reach out for help but the Team here can no longer help with Account based issues.

But it's the same Social Media Teams here that help and assist via Facebook and Twitter.

The Social Media links I've provided are the Official links that the Vodafone Forum Team here would provide you once they caught up and have read your thread.

Things have changed as they have decided that help and assistance with account based issues would be best supported that way.

I appreciate not everyone wants to use Social Media however it takes but a few moments to create a Twitter or Facebook account and then can be forgotten if necessary. Just a thought.

Please remember to include the link to your forum post, along with your username.

[DaneB]

Hi @gibbo118 - thanks for getting in touch. Can you please follow the advice from @BandOfBrothers so we can look into this with you please?