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Default on my credit !?

2: Seeker

I’ve recently learned that I have a default on my credit score from Vodafone due to failure to pay a bill which I thought was still in dispute, I’ve had no letters and if I knew this was going to happen I would of paid it all off at once . I would pay double the amount owed if I knew it was going to cause me this much heart ache for my family for now I can’t get a mortgage and my wife is distraught ! How can I correct this mid communication !? Please help 

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3 REPLIES
17: Community Champion

@Mcnamara14

 

I appreciate from personal experience how damaging a default that lasts 6 years can be on a persons credit file.

That's why when a bill is in dispute it's a much better route to pay it if you can and then challenge the bill to try and get a refund.

This is because it's much easier acquiring a refund than trying to have a default removed.

Vodafone are not required to pre warn a person they are applying a default onto a persons Credit File so more often than not a person finds out when they decide to apply for something and or just check their credit file.

Vodafone wouldn't arrange to have a default removed if it's a warranted one.

That said, We do however have a Vodafone Social Media Team here who help where they can once they've caught up with the thread and to add they also have a dedicated Credit File Specialist Team who can investigate for you. 

I wish you all the best with this situation.

Current Phone > Samsung Note 9 _512Gb > Model: SM-N960 Hybrid-Duos.

 

Samsung Gear s3 Frontier Watch.

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2: Seeker

So who do I speak to please I want to try an sort this with out the usual run around I get when I get passed from pillow to post with customer services.

 

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Moderator
Moderator

Hey @Mcnamara14, thanks for getting in touch. One of the Credit File Specialists in our team will be happy to take a look into this for you.

So they can access your account securely, I've sent you a private message with details on how to get in touch.

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