main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal

Pay monthly

Default to credit rating - URGENT

SOLVED
View solved solution
Highlighted
2: Seeker

I am also having the same probelm its effecting my life massively please help me 🙁

View more options
Moderator
Moderator

@Geordie2811 I'm sorry to hear about the problems that you're having and I'd love to help get this resolved for you 🙂 I've sent a private message to your inbox with details on how to get in touch. Our Credit File Specialist can then pick this up and investigate for you.

View more options
2: Seeker

Hi,

I have found a default on my credit file that has nothing to do with me. I have never had a relationship with Vodafone. How do I get this removed URGENTLY!?

 

Is there a number I can ring as the standard number just keeps putting me throught to customer service advisors who dont seem to have a clue about what they are talking about.

I want to speak to someone from the credit file team not just anyone from customer services as I am NOT  a customer and I have no account with you.

 

Thank you.

View more options
Moderator

@TheDarkKNight85 So we can look in to this for you, please contact us by following the instructions in this private message.

View more options
2: Seeker

Hello! The exact same thing has happened to me - I’ve seen this in on my credit file as a default almost four years later even though I had paid it when I eventually found out!! It’s shocking it’s preventing me from a getting a mortgage. Can someone help?

View more options
Moderator

@Natb33 - I’m sorry to hear what’s happened and it’s impacting your mortgage application. So we can help, please send us your details by following the steps in this private message.

View more options
4: Newbie

Watchdog reported about this in August 2017 'Mobile billing errors that impact on customers credit rating', it sounds to me that you are one of those affected. So hopefully Vodafone should be understanding. If not then let me know.

View more options