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07-12-2018 01:23 PM
Hello,
i have applied for a mortgage and has been rejected due a default to credit served on my account. After checking with the call center and on Experian this is a clearly mistake since i don't have any missing payment through Vodafone.
Could you please advise how to proceed to have amended and rectify since this is effecting my mortgage appliction and you can understand my frustration!
Thanks
Tiziana
07-12-2018 01:34 PM
Hang in there while the Vodafone Social Media Team here catches up with your thread and they'll collate some info from you and pass that onto their Credit File Specialist Teams for investigation.
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Samsung Galaxy s²³ Ultra 512gb Phantom Black.
07-12-2018 01:36 PM
If you contact Vodafone customer service on 03333 040 191 and explain the situation the Credit Support team will be able to take a look at this and will get any mistakes rectified, alternatively you can wait for one of the Social Media team to catch up with your post on here and they will look into this for you.
If they find it is a mistake this will be rectified but please note this will take 30 days to be removed from your credit file as Vodafone do not have direct access to this.
07-12-2018 01:54 PM
It is possible to have a letterfrom Vodafone where is explaining that is was a mistake and they are fixing, so in te meanwhile we wait 30 days they won't decline my mortgage for something i didn't do it?
07-12-2018 02:01 PM
This is something you would need to discuss with one of the team but I certainly hope they can get this sorted rather quickly for you
07-12-2018 05:04 PM
You can speak with Experian to add a Notice of Correction.
More info in Default-on-your-Credit-File-And-How-to-add-a-Notice-of-Correction.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
09-12-2018 10:32 AM
@Disantetiziana wrote:It is possible to have a letterfrom Vodafone where is explaining that is was a mistake and they are fixing, so in te meanwhile we wait 30 days they won't decline my mortgage for something i didn't do it?
No. This would mean both engaging with the customer as an individual and taking ownership. They won't do either of those.
11-12-2018 04:57 PM
Hi @Disantetiziana we're more than happy to help with your query further. We've sent you a private message with details on how to get in touch.