main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal
Menu Toggle
Announcements
Keeping the UK connected is our main priority. Find out how we're doing thishere.
Close announcement

Pay monthly

Entertainment package - NO TEXT

SOLVED
View solved solution
Highlighted
2: Seeker

Hi there,

 

Upgraded to sim only with the red entertainment package. Previously was on red package with spotift premium. Spotify has now gone to the free version and i havent recieved the text to choose spotify again. Tried texting the number 97613 that i found on here  'ENTERTAINMENT' but that fails. Tried the live chat- hour with no response.

 

can anyone help, 

 

kind regards

View more options
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
17: Community Champion

@Leefrancis86 wrote:

@bandofbrothers cheers buddy been trying that, no luck.


No worries @Leefrancis86 

Totally understand and appreciate your not wanting to end up paying a subscription for Spotify.

The Social Media Team who are available on Twitter and Facebook will be able to help via my link.

They are the same Team that help here but cannot help with account access assistance via the forum.

They will be ultra busy due to providing more than usual support as the callcentres are struggling.

 

🌈 Stay Safe 🌈 

 

 

 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

View solution in original position

View more options
7 REPLIES 7
Highlighted
17: Community Champion

Hi @Leefrancis86 

 

Perhaps give the Vodafone Social Media Team via Contact-us-for-account-specific-queries a try as they have account access.

The Callcentres I assume are stretched due to the COVID-19 pandemic @Leefrancis86 

 

Contingency-Message-Banner/Due-to-the-unprecedented-demand-on-our-call-centres-you-may-unfortunately... 

 

Entertainment-packs - Ask Tobi. 

ENTERTAINMENT. 

 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

View more options
Highlighted
17: Community Champion

Hi @Leefrancis86 

 

If you have not cancelled the previous subscription prior to upgrading, this will need to be done. The ongoing subscription will run it's course until the next monthly renewal date after which time you will be in a good position to opt into the new subscription that comes with your upgrade.

 

Please follow this link: How do I cancel my Spotify Premium subscription? 

View more options
Highlighted
2: Seeker

Hi 

 

My subscripton ended yesterday, its reverted back to free spotify. Upgraded to sim only package tbis morning. Been on facebook  messenget talking to someone but getting nowhere other than a screen saying  £9.99 spotify which im not willing to click going by other results on this forum.

 

cheers

View more options
Highlighted
2: Seeker

@bandofbrothers cheers buddy been trying that, no luck.

View more options
Highlighted
17: Community Champion

@Leefrancis86 wrote:

@bandofbrothers cheers buddy been trying that, no luck.


No worries @Leefrancis86 

Totally understand and appreciate your not wanting to end up paying a subscription for Spotify.

The Social Media Team who are available on Twitter and Facebook will be able to help via my link.

They are the same Team that help here but cannot help with account access assistance via the forum.

They will be ultra busy due to providing more than usual support as the callcentres are struggling.

 

🌈 Stay Safe 🌈 

 

 

 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

View solution in original position

View more options
Highlighted
2: Seeker

All sorted through social media,

 

one more thing - is there a way to

change my username on here?

 

cheers pal

View more options
Highlighted
17: Community Champion

Hi @Leefrancis86 

 

Thats awesome.

 

The team here can change your username.

Or have a look by tapping on your profile and choose my settings and it should be under personal and username.

Although that might only be visible to Community Champions to do.

If so one of the Social Media Teams here can do it.

Just let them know in this thread and they'll pick up on it.

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

View more options