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09-04-2020 04:48 PM
Hi there,
Upgraded to sim only with the red entertainment package. Previously was on red package with spotift premium. Spotify has now gone to the free version and i havent recieved the text to choose spotify again. Tried texting the number 97613 that i found on here 'ENTERTAINMENT' but that fails. Tried the live chat- hour with no response.
can anyone help,
kind regards
Solved! Go to best answer.
09-04-2020 07:01 PM
@Leefrancis86 wrote:@bandofbrothers cheers buddy been trying that, no luck.
No worries @Leefrancis86
Totally understand and appreciate your not wanting to end up paying a subscription for Spotify.
The Social Media Team who are available on Twitter and Facebook will be able to help via my link.
They are the same Team that help here but cannot help with account access assistance via the forum.
They will be ultra busy due to providing more than usual support as the callcentres are struggling.
🌈 Stay Safe 🌈
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
09-04-2020 06:13 PM
Perhaps give the Vodafone Social Media Team via Contact-us-for-account-specific-queries a try as they have account access.
The Callcentres I assume are stretched due to the COVID-19 pandemic @Leefrancis86
Entertainment-packs - Ask Tobi.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
09-04-2020 06:28 PM
@bandofbrothers cheers buddy been trying that, no luck.
09-04-2020 07:01 PM
@Leefrancis86 wrote:@bandofbrothers cheers buddy been trying that, no luck.
No worries @Leefrancis86
Totally understand and appreciate your not wanting to end up paying a subscription for Spotify.
The Social Media Team who are available on Twitter and Facebook will be able to help via my link.
They are the same Team that help here but cannot help with account access assistance via the forum.
They will be ultra busy due to providing more than usual support as the callcentres are struggling.
🌈 Stay Safe 🌈
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
09-04-2020 07:06 PM
All sorted through social media,
one more thing - is there a way to
change my username on here?
cheers pal
09-04-2020 07:15 PM - edited 09-04-2020 07:16 PM
Thats awesome.
The team here can change your username.
Or have a look by tapping on your profile and choose my settings and it should be under personal and username.
Although that might only be visible to Community Champions to do.
If so one of the Social Media Teams here can do it.
Just let them know in this thread and they'll pick up on it.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
09-04-2020 06:21 PM
If you have not cancelled the previous subscription prior to upgrading, this will need to be done. The ongoing subscription will run it's course until the next monthly renewal date after which time you will be in a good position to opt into the new subscription that comes with your upgrade.
Please follow this link: How do I cancel my Spotify Premium subscription?
09-04-2020 06:27 PM
Hi
My subscripton ended yesterday, its reverted back to free spotify. Upgraded to sim only package tbis morning. Been on facebook messenget talking to someone but getting nowhere other than a screen saying £9.99 spotify which im not willing to click going by other results on this forum.
cheers