main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal

Pay monthly

Error #2001 while trying to connect my data plan to the phone

Highlighted
2: Seeker

Hello, could anyone help me connect my data plan to my Apple Watch series 5? I’m trying for several days without a success. I have contacted Vodafone by 191 and chat numerous times, but nobody was able to help me. I wonder why Vodafone involved in this service if they’re not able to solve its issues. It’s very frustrating. If anybody could help, I would appreciate it. Thank you everyone!

7 REPLIES 7
17: Community Champion

Does anything in this help @anik233 

 

iOS/Apple-Watch-Series-5-Migration.

 

If not then only customer services on 191 , Live Chat or the Vodafone Social Media Teams via Contact-us-for-account-specific-queries have Account Access to help you with this.

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

View more options
2: Seeker
View more options
Moderator
Moderator

@anik233 I'm sorry you're having issues with the setup of your Apple Watch, I know just how important it is to stay connected with your Watch! So a member of our team can help get your Apple Watch up and running as soon as possbile for you, please contact our team via Facebook at Vodafone UK, or get in touch on Twitter using the handle @VodafoneUK. Don't forget to include the link to this thread, along with your username.

View more options
2: Seeker

Hi, thank you for your reply. I have already contacted the Facebook team, but they said they couldn't help as my Facebook user name doesn't match to my own name. They also have sent me to call 191 or chat with Vodafone experts. Well, as I see, nobody is really an expert. 

View more options
2: Seeker

Hi, did you get this sorted? Because I have the same issue and Vodafone don't seem to care at all. I am very unhappy with the service and would move networks if I could. 
when I go to add data plan I get a timed out error saying something has gone wrong, please try again. I even reset my phone to factory settings to try and resolve it. 

View more options
2: Seeker

Not yet, but they said it will be sorted by tomorrow. I'm waiting, let's see what it will happen. Will update here.

View more options
2: Seeker

They even said that it's apples fault and that he had to try and get them to change settings at their end. I've been lied to so much about this watch, it's really took the shine off getting a new product. 

I haven't been into a store yet, maybe they are next for my wrath.

View more options