Extending upgrade collection

[Armand93]

I've ordered an upgrade and it said it would take 1-2 weeks. The upgrade has arrived after a week but now I'm unable to pick it up as I'm away for the next week and a half. Is there a way for the vodafone shop the upgrade has been delivered to to be kept until I return? 

Thanks 

[AnnS]

Hi @Armand93 

You need to collect form the store within 7 days or the upgrade will be returned and cancelled.  There is further information on this link : When and how do I collect my order from a store?

It's unfortunate the upgrade arrived a week earlier than expected but you may need to contact Vodafone on your return and reorder.

[Armand93]

Thanks! 

It's great that order arrived earlier than expected, but in this case it was a bit unfortunate. Thanks for the quick response though!