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Extending upgrade collection

Armand93
2: Seeker
2: Seeker

I've ordered an upgrade and it said it would take 1-2 weeks. The upgrade has arrived after a week but now I'm unable to pick it up as I'm away for the next week and a half. Is there a way for the vodafone shop the upgrade has been delivered to to be kept until I return? 

Thanks 

2 REPLIES 2

AnnS
17: Community Champion
17: Community Champion

Hi @Armand93 

 

You need to collect form the store within 7 days or the upgrade will be returned and cancelled.  There is further information on this link : When and how do I collect my order from a store?

 

It's unfortunate the upgrade arrived a week earlier than expected but you may need to contact Vodafone on your return and reorder.

Thanks! 

It's great that order arrived earlier than expected, but in this case it was a bit unfortunate. Thanks for the quick response though!