I have upgraded my phone contract via live chat and on there i have been told that because i have 500 eu minutes, i can ring Turkey, so i rang Turkey and i have been charged extra. I rang customer service explained the situation first thing they tell me is that my upgrade was made over the phone which it wasnt because i know i have done it on live chat, second thing they say okay we gonna check your chat and ring you back, i spoke with 2 person and both didnt ring me back, so my bill is due and still extra charges are there and top late payment fees which shouldnt be my fault as i have been told i can ring Turkey. I been with vodafone over 2 years now i think and never rang Turkey knownly its gonna charge me, but because i been told i can so i did. And just today spoke with someone else, proper rude he is argueing with me its not live chat and i told him okay then listen to phone conversations if it was phone conversation. And unrestrict my calls because i paid extra last month anyways usually 55 a month i paid 80 odd and refuse to pay rest until this situation has been sorted, if this doesnt get solved i am never advising anyone to go on vodafone again. Customer service department dont even ring you back or ##~## all they want is the money that i have been charged extra
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