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Another customer here without the promised free airpods. Upgraded early December and was promised free earpods. They have not arrived. Called a few weeks ago and the agent mentioned that they would get to me last friday at the very latest. They didn't. Have also tweeted Vodafone, asked for my personal details for secruity check and then nothing...
Please resolve this issue!
Same here! Upgraded early Dec and have been onto Vodafone support at least 3 times with each one giving a new promised date, with the last one being told last week that they would be here today having received an email first.
No email, no airpods.
Expensive upgrade and expensive airpods, so not happy for it to just be ignored.
I managed to get this sorted by making contact through Facebook - they ordered some for me there and then, and came a couple of days later
i hope you get yours
@Scale70 If you haven't already, please send us a message over on Twitter or Facebook and we'll be able to get to the bottom of this for you. If you include your Community username and a link to your post, you won't need to repeat yourself.
@amc81 I'm glad we were able to get things sorted! If you ever need anything else in the future, please let us know. Thanks for updating the thread 😊