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Firmware update - issues with Philips Hue Bridge

17: Community Champion

@mw2871 if you sit tight one fo the team will be able to PM you with the contact instructions. :smileyhappy:

 

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3: Seeker

Just spoke to web chat and got this response:

"Daniel:

Having just checked with one of my  colleagues there, our tech team and Phillips tech team are currently working together to work towards a solution for this issue. We have no update at the moment unfortunately. However we hope to get the issues resolved soon."

 

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3: Seeker

This is good news, hoperfully we will all get a permenant solution to this problem.

 

We should not have to be making all these changes to our set up to make our Hue lights work correctly.

 

My configuration worked perfectly on BT with my own Netgear router....

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4: Newbie

@Domx360

 

Don't hold your breath, some of us have waited 18 months for seamless wired/wifi connectivity.

 

 

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17: Community Champion

All,

 

Vodafone has released a statement regarding this issue. It can be found here: http://forum.vodafone.co.uk/t5/Vodafone-Announcements/Vodafone-Broadband-and-Phillips-Hue/td-p/25522...

 

Hopefully, the new release won't take too long and everyone will be able to get Hue fully up and running again soon.

 

N

 

 

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3: Seeker

Through Vodafone support my firmware was rolled back to the prior version and all is well for the moment. I was told that automatic firmware updates are only pushed when a new version is released so I shouldn't be updated back to the broken firmware by accident.   Fingers crossed the next firmware update has a permanent fix.

 

Interestingly (and off topic) I was told that the next firmware might include a proper bridge mode so that those of us who would like to use our own routers for internal routing would be accommodated (just using the Vodafone device as a modem effectively). 

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2: Seeker

So I contacted the broadband helpdesk, they said they do not support 3rd party devices, when I quoted the Vodafone announcement about the bug and "contact our Broadband Support team who can arrange for a temporary fix for you." they said, they are not trained for this.

 

Brilliant.

 

I have SSL proxy, switched on custom content filter and added allowed pages, set up port forwarding (proxy) and fix IP for Hue Bridge - so all in all tried all suggestions, but I cannot link bridge. With all these settings I have solide blue internet led, so connection seems to be ok, but Linking the bridge does not work.

 

(not to mention that Vodafone content filter blocks http://free-proxy-list.net as malicious site. Next to me Vodafone's "deadlock" letter arrived yesterday that they do not provide ISP login details to use my own router).

 

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2: Seeker

So after waiting months for the imminent firmware update, my router has now updated to

5.4.8.1.291.1.30.1.19

 

Not sure about anyone else, but this hasn't fixed the issue for me. My Hue bridge is still unable to reach the Internet and can't be controlled remotely.

 

I'll probably be out of contract by the time the next firmware rolls around, so guess it will be time to find a more technically astute ISP.

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Highlighted
3: Seeker

I was previously having the problem, and had my firmware downgraded by Customer Services.

I have just checked today and my router is showing Firmware version: 5.4.8.1.291.1.30.1.19.

I can connect to my Hue Bridge from outside my home.


Matthew

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