Flexi upgrade fee

[Minkeymootoyou]

I just upgraded my contract by flexi upgrade. Theres a £200 terminal fee and a £29 upfront fee. 

I chose to put the £29 upfront fee on my next bill.

The £200 hasn't come out of any account. 

Is this added to my next bill too. I was expecting to pay now 

[BandOfBrothers]

Hello @Minkeymootoyou 

The Flexi-upgrade-and-how-do-I-get-one page just talks about how this works and the Early Termination Fee that's calculated but does not clearly explain when it's applied.

I believe it's on your next bill.

If it's taken out of your account then it coukd be that the early upgrade process needs to be completed on Vodafone's Systems before the amount is asked for.

However Live Chat  , 191 or the Vodafone Social Media Teams via Contact-us-for-account-specific-queries would be able to officially clarify.

Due-to-the-unprecedented-demand-on-our-call-centres-you-may-unfortunately-experience-longer-than-usu... 

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