cancel
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

HELP with app

Agrs1974
2: Seeker
2: Seeker

Can't get in to the app folks. Just joined today. 

Vodafone say they've escalated it to Thier app team. 

Tried everything.

 

Thanks 

1 REPLY 1

AnnS
17: Community Champion
17: Community Champion

Hi @Agrs1974

 

If you mean the my Vodafone application, if you have only joined today, your account may not fully be on the system and until you have received your first bill and are out of the pro ratered billing period you won't be able to view any usage.  It is also necessary to use mobile data and not WiFi when first accessing the application, this is needed for Vodafone to find your account and will use a small amount of the data allowance.

 

If you have set up your online account the application will follow.

 

Further info for you here First bill