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Harassed by another debt collector even after Voda fixed their mistake

jh1903
2: Seeker
2: Seeker

It's taken more than three months of excessively long phone calls to Vodafone, and their Credit Team never once returning a call as promised, but Vodafone finally acted to resolve their error:  They agreed to delete their incorrect charge, remove their defaults that had destroyed my credit rating, and to call off the debt collectors acting on their behalf.

 

So after all that why I am now again being harassed by yet another debt collector, stating that they are acting Vodafone's behalf, and making the exact same demands that I've just spent months getting Vodafone to rectify?

 

Given that Vodafone have demonstrated their inability to correctly resolve this situation well after 8 weeks since my complaint was raised, I am now forced to escalate the matter to the appropriate agencies. Does anybody have experience with engaging the Communications Ombudsman that would be useful?

 

Thanks for any helpful advice...

5 REPLIES 5

BandOfBrothers
17: Community Champion
17: Community Champion

The Communications Omsbudsman would ask that you follow Vodafones complaint procedures as set out Here to which Vodafone then usually bring about a resolution or provide you with a Deadlock Letter.

Then the Omsbudsman arbitrate.

More in ombudsman-services.org/communications.

That said perhaps let the Vodafone Social Media Team on the Community Forum catch up with your thread and they'll bring you in away from the open forum via private message and take you through security checks and then go from there to try and help you.

If a debt collection agency contacts you then if this was my situation I'd direct them back to Vodafone. Get names and log dates and times.

Once this has been resolved I'd certainly suggest to re check your Credit File.

I wish you all the best with this situation.

 

 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

Hi @BandOfBrothers,

Thank-you very much for you reply to my post earlier this week.

I have directed both DCAs back to Vodafone, and taken further advice regarding the Ombudsman.

Colleen from Vodafone has made contact with me, and I have supplied the relavant information via the web contact form.

I will certainly be maintaining a close eye on my credit record.  The stress and concern caused by this unnecessary debacle has been bad enough, without having to endure further harassment by another DCA after the matter had supposedly been finally resolved.

I will keep the Voda Community updated, and will hopefully be able to report a sucessful conclusion soon.

Cheers,

JH1903

TJ
Community Manager (Retired)
Community Manager (Retired)

Thanks for the update @jh1903  - please continue to keep us in the loop and don't hesitate to get back in touch if you have any other questions in the meantime, I'll be happy to help in any way I can.

Colleen
Moderator (Retired)
Moderator (Retired)

@jh1903 I'm so sorry to hear about the experience you've had, I understand how disappointing and frustrating this must be. So our teams Credit File Specialists can help you, I've sent you a private message with details on how to get in touch.

Hi Colleen,

 

Thank-you for your personal message.  I have used the web contact form and replied with the relevant information.

Hopefully this matter will soon be fully concluded in order to prevent escalation.  I will keep the forum updated accordingly.

Best regards,

 

JH1903