Help Default to Credit File

[mummyof3boys]

Hi, 

I have just been stopped from getting a Mortgage as i have a default put on my account by Vodafone for £14.40 o on a contract that had been cancelled in January . I contacted the customer team and have found out that it was for a last bill from January to February which they say i owe.I beleive this to be a mistake. I had contacted Vodafone in November/December originally to cancel the contract but found the account still to be active in January. I contacted customer service who  informed me that as my account had been cancelled and that i would recieve a refund of the £21 pounds and also recieved a letter confirming my account cancelled and the refund. 

Vodafone then did take out an amount of £21 pounds on my account in February and then refunded the amount  which i am presuming here is the refund of the money. I am sure this unpaid bill is a mistake as i should not have been charged this amount. I am desperate to have this solved and removed from my credit file this small amount has effected by ability to get a mortgage and i am the sole owner in the family and not getting the mortgage will effect my and my families ability to be able to stay in the home we are living in.  Please can someone help. 

Thanks 

[kjmcnicol]

I'm having this same issue, can someone advise who I speak with and how?

Thanks

[Alex]

@kjmcnicol I'm sorry to hear you're currently having issues - we'd like to look into this for you.

I've sent you details with how to get in touch with our specialist team via private message. 

Give us a shout if you have any questions. :smileyhappy:

[Bongo6969]

Hi, can you send me contact details and timescales of call back please?

[TJ]

Hey @Bongo6969, one of our teams Credit File Specialists will be happy to help.

So they can access your account securely I've sent you a private message with details on how to get in touch.

[Bongo6969]

Hi, can i have the team contact details please and timescales of resolution, thanks

[Chilla2017]

Hello I have recently discovered a default on my credit file by Vodafone for £13 which is weird as I don't use Vodafone and I need help to remove it. I have called several times and even sent an email to the quality team but I have no reply. 

[Alex]

@Chilla2017 Our specialist team will be happy to help you out with this. 

I've sent instructions to you via private message on how to contact them directly 🙂

[Jacs905]

Hello I have recently discovered a default on my credit file by Vodafone for £427 from Nov 15. It was over a dispute about the wrong tariff and a high bill it had been passed to Lowell and they have it showing as a zero balance and I need help to remove it.lowell cannot remove it as they said they did not put it on as a default and only Vodafone can remove it. I have called several times and even sent an email to the credit support team but I have no reply. I am trying to move home and transfer my mortgage but  facing obstacles because of this and it is affecting mine and my families whole life.please could I be advised how I can get this resolved kind regards jacque

[Gemma]

@Jacs905 - I’m sorry to hear the experience you’re having.

One of the credit specialists in my team can look into this further.

Please send us your details by following the instructions in this private message.

[Chilla2017]

WRT135 I need help as I have a defalut showing in my account and no one in vodafone can find my account, in fact I dont have a Vodafone acocunt. A guy called alex sent me . private message but the link provided to contact this team was not working. I really need this item removed from my file I have contacted experian who already added a note to my account disputtting this information. I need help ASAP this is affecting my credit file and is for a debt of 13 GBP.