Help Default to Credit File

[mummyof3boys]

Hi, 

I have just been stopped from getting a Mortgage as i have a default put on my account by Vodafone for £14.40 o on a contract that had been cancelled in January . I contacted the customer team and have found out that it was for a last bill from January to February which they say i owe.I beleive this to be a mistake. I had contacted Vodafone in November/December originally to cancel the contract but found the account still to be active in January. I contacted customer service who  informed me that as my account had been cancelled and that i would recieve a refund of the £21 pounds and also recieved a letter confirming my account cancelled and the refund. 

Vodafone then did take out an amount of £21 pounds on my account in February and then refunded the amount  which i am presuming here is the refund of the money. I am sure this unpaid bill is a mistake as i should not have been charged this amount. I am desperate to have this solved and removed from my credit file this small amount has effected by ability to get a mortgage and i am the sole owner in the family and not getting the mortgage will effect my and my families ability to be able to stay in the home we are living in.  Please can someone help. 

Thanks 

[Gemma]

@Chilla2017 - We want to help and look into what’s happened.

So we can access your account, we’ll need to take your details securely.

I've sent you another private message with how to get in touch with us. Please select the title '- Click here to view full Private Message'  to view the full message that I've sent to you..

[Anonymous]

Hi can someone message me with credit file team contact details as I'm having the same issue and customer services can't help.

[KathB]

I too am having this problem despite being told 3 years ago that it was an error and it would be removed.

[Mark]

So our Credit file Specialists can take a look into this and correct any errors @KathB. Please get in touch by following the link in the private message I've sent.

[russking20]

Hello, I appreciate this is an old thread but hoping someone will be able to help. Recently been refused a mortgage due to a historic default for£43 with Vodafone gemini Ltd in September 2009.

Having a problem paying the £43 as cannot recall the account number or the old telephone number. Account has been closed for sometime now and I have since changed address and customer services have informed me they cannot locate the defaulted account without acc number or tel number.

Please could someone contact me to help me locate account so that I can pay and settle the default, customer services have said that they cannot locate the defaulted account so I am a bit stuck.

Thank you

[onyinyer]

I have the same issue - could some contact me from customer services?

[Tash]

As we'd need to take some details securely to locate the account you had with us @onyinyer, please send us a message on Facebook or Twitter where our team will be able to help resolve this for you.

[2020]

I am having issues with a default account placed by Vodafone.

Any advice on where to go with this would be much appreciated. Thanks

[BandOfBrothers]

@2020 

The Vodafone Social Media Team's have a dedicated Credit File Specialist Team.

Contact-us-for-account-specific-queries. 

The Credit File Specialist Team are not customer facing hence the need to contact the Social Media Team's.

I wish you all the best with this. 

[hrym]

@DaddycoolerI can see that Carly has sent you a PM, which will explain how to contact the team.   The credit file support team will need to look at this and what they can do will depend on the full circumstances.   You should have the opportunity to explain to them why you think the mark should be removed rather than changed to Settled, but their decision will untimately be the final one.